Refund Policy

Last updated 2026-04-08

14-day no-questions-asked refunds for everyone — consumers and businesses. If NextDemo is not the right fit for you, just email us within fourteen (14) days of purchase and we will refund you in full. You don't need to give a reason.

1. How to request a refund

The fastest way is the self-serve form at nextdemo.app/refund. Enter your License Key and the email address you purchased with, and the refund is processed instantly through Lemonsqueezy, our Merchant of Record. The funds return to your original payment method within 5–10 business days, and your License Key is deactivated as soon as the refund is issued.

If you would rather not use the form, email us at [email protected] from the address you used to purchase, within fourteen (14) days of the purchase date, and include your order number from your receipt. We will process it manually.

2. Forgotten renewals

If your subscription auto-renewed and you intended to cancel before that, no problem: contact us within fourteen (14) days of the renewal date and we will refund the renewal in full and cancel further renewals.

3. Refunds beyond 14 days

Beyond the 14-day window we consider refund requests on a case-by-case basis but cannot guarantee one. If you have a specific situation — a billing mistake, a duplicate purchase, or a serious problem with the Service that we have not been able to resolve — get in touch and we will do our best.

4. Statutory rights of consumers

If you are a consumer purchasing the Service for purposes outside your trade, business, craft, or profession, you have a 14-day statutory right of withdrawal from your purchase under Czech Act No. 89/2012 Coll. §1829, which transposes EU Directive 2011/83/EU on consumer rights. The same 14-day window we offer to all customers serves as the mechanism for exercising that statutory right; nothing in this policy limits or reduces it. The self-service refund described in section 1 — which deactivates your License Key and returns funds immediately, without requiring a reason — is offered as an additional convenience beyond what the statute requires. We extend the same 14-day window to business customers as a voluntary courtesy; this courtesy is contractual and does not change either party's statutory position.

Questions? Contact [email protected].